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Every patient call, answered.

Deskwell picks up your overflow and after-hours calls, books patients into your schedule, and sends your team the rest.

Book a call Hear a sample call
Call answered6:42 pm · 2nd ring

Tap the bell

6:40 pm. The front desk has gone home.

An example call to a dental clinic after closing. Turn your sound on and press play.

Northside Dental Example clinic · incoming call
0:00
  1. Deskwell

    Thanks for calling Northside Dental, this is the clinic's virtual receptionist. How can I help?

  2. Caller

    Hi, I chipped a tooth at dinner. Any chance I can get in this week?

  3. Deskwell

    Sorry to hear that. Is it causing you pain right now, or is it more of a rough edge?

  4. Caller

    Just a rough edge. It's fine.

  5. Deskwell

    Okay. I have Thursday at 10:30 am or Friday at 2:15 pm with Dr. Amin. Which works better?

  6. Caller

    Thursday.

  7. Deskwell

    You're booked for Thursday at 10:30. I'll text a confirmation to this number. If it starts to hurt before then, call back and I'll flag it for the team first thing.

Booked Thu 10:30 am Confirmation texted Summary sent to front desk

What the unanswered calls are worth.

Most people who reach voicemail don't leave one. They call the next clinic on the map. Put in your own numbers.

Walking out each month $15,590 About 31 times what Deskwell costs.

Hired for the calls your team can't get to.

Books, moves and cancels appointments

Offers real open times and confirms by text. Connects to your calendar, or sends each request to your desk to approve.

Answers what you hear fifty times a day

Hours, parking, direct billing, what to bring to a first visit. In your clinic's words.

  • Do you direct bill Sun Life?
  • Is there parking?
  • Are you open Saturday?

Knows when to hand off

No medical advice, ever. Emergencies are told to call 911. Urgent calls go to the top of your team's list.

Covers lunch, evenings and weekends

Forward only the calls you miss, or every call after hours. You choose.

Every call written down

A transcript and a two-line summary for each call, waiting for your team in the morning.

Same front desk. Fewer calls lost.

Time Today With Deskwell
8:52 am Rings out while the desk checks in three patients Answered, cleaning moved to next week
12:20 pm Lunch. Goes to voicemail, no message left New patient booked for Thursday
5:41 pm Closed. Caller tries the clinic down the street Question about billing answered, no callback needed
9:15 pm Voicemail your team returns tomorrow, if they reach them Cancellation logged, slot open for tomorrow's callers

Live in a week, without touching your phone system.

  1. 1

    A 20-minute call about your clinic

    Your hours, services, providers, booking rules, and the questions patients always ask.

  2. 2

    We set it up. You try to break it.

    Call it yourself as many times as you like before a single patient does. We tune it until it sounds like your desk.

  3. 3

    Turn on call forwarding

    For missed calls, after hours, or both. Your number stays the same, and you can switch it off any time.

Built to stay in its lane.

  • Honest about what it is

    It introduces itself as your clinic's virtual receptionist. Callers can always ask for a person.

  • No clinical advice

    Symptoms and medical questions are never answered. They're passed to your team, flagged by urgency.

  • Only what it needs

    It collects what's required to book or pass a message, nothing more. We walk through PHIPA with you before launch.

  • You can hear every call

    Recordings and transcripts are yours to review. Anything you'd say differently, we change.

One flat price. No per‑minute math.

We're starting with a small group of Toronto clinics. Founding clinics get setup free and a direct line to the person who built it.

Deskwell for clinics

$499/ month

Flat. Month to month. Cancel by turning off forwarding.

  • Overflow and after-hours answering
  • Booking, rescheduling and cancellations
  • Answers to your clinic's common questions
  • Transcripts and a daily summary
  • Setup and ongoing tuning by us
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Questions clinics ask us.

Will patients know it isn't a person?

Yes. It introduces itself as the clinic's virtual receptionist, and anyone who'd rather talk to a person gets a message taken for your team. Most callers just want the booking done.

What happens with an emergency?

Callers describing an emergency are told to call 911. Anything urgent but not an emergency is flagged to your team straight away, by text if you want.

Does it work with my booking software?

Where your system allows it, it books straight into your calendar. Where it doesn't, it takes the request, holds the time the patient wants, and sends it to your desk to confirm. We'll tell you which on our first call.

Do we need a new phone number?

No. You keep your number and forward calls when the desk is busy or closed. Most phone systems do this in a couple of minutes.

Can we change what it says?

Any time. New hours, a provider on holiday, a promotion: send us a note and it's updated the same day.

What if it's not working for us?

Turn off call forwarding and you're done. It's month to month, with no contract.

Hear it answer your clinic's phone.

Book a 30-minute demo. Tell us your clinic's name when you book, and you'll hear it answering as your clinic on the call.

Book a demo